Training

Corporate Training Courses Dubai, UAE.

Training is a program that helps people learn specific knowledge or skills to improve performance. To fulfil the dreams and expectations of our candidates, ASB Management Consultancy provides different programs to help realize this.

Health, Safety, Environment & Quality

Nebosh, IOSH, Highfield and many more.

Management Systems & Audits

CQI IRCA Approved & ASB Training Center Courses.

Soft Skill and Operational Trainings

Click here to learn more.

Onsite Training / bespoke courses

as per the Customer requirements

Generic Process Flow

Individuals

Organizations

Policies and Procedures

A complaint is an expression of dissatisfaction concerning ASB Training Center (ASB) product or service. ASB take all complaints extremely seriously and all staff are trained and committed to rectify any problem as soon as it is brought to their attention.

It is recognised that a customer who has a complaint dealt with to their complete satisfaction is likely to become a repeat customer. Therefore, we ask that if you are dissatisfied with the service you have received that you bring this to our attention as soon as possible by speaking to your course Tutor in the first instance.

Should this fail to provide you with a satisfactory resolution, or you feel it is inappropriate to address your complaint to the Tutor, then please contact the Administrative Officer via one of the following options:

Administrative Officer
(Sherica C Jorge)

( +971 50 458 9286 sherica@asbconsult.com

When you contact us, please give us your full name, contact details, and include a daytime telephone number along with:

  • A full description of your complaint (including the subject matter and dates and times if known);
  • Any names of the people you have dealt with so far; and
  • Copies of any papers or letters to do with the complaint.

ASB ask that you to raise your complaint as soon as possible after the event so that we have the opportunity to investigate fully. The Administrative Officer will investigate your complaint and respond to you within 3 working days.

Appealing after an initial complaint has been raised

In the unlikely event that you remain unhappy after your complaint has been investigated and a decision reached then you may escalate your complaint to our General Manager. Please include any further items for consideration and state clearly why you remain unhappy with the decision taken so far. The General Manager will investigate in full and respond to you within 5 working days.

General Manager
(Aamir S Billah)

( +971 50 452 9286

 aamir@asbconsult.com

This will be the final route of escalation within our company. Therefore, if you remain unhappy after following our own internal complaints procedure and your complaint refers to services you have received relating to your course and achieving your qualification then please contact the Awarding Organisation or the local Authorities directly (please refer to their website for contact details).

Policies are reviewed annually if you have any queries about the contents of this policy, please contact the General Manager directly on +971 50 452 9286 or email aamir@asbconsult.com.

ASB Training Center is committed to maintaining an initial assessment system that is rigorous and consistent to ensure fair assessment and identify support needs for effective candidate progression.

It is ASB Training Center’s Policy to carry out an Initial Assessment on All individual candidates, this policy is not applicable for training conducted for organizations.

We define “initial assessment” as building up a clear, accurate and relevant picture of an individual’s attainment and potential to use as a basis for negotiating a programme of learning and assessment opportunities. It helps in:

  • Understanding the support and needs & expectations of the candidate.
  • Providing the candidate with a clear picture of the product or service that they will receive.
  • Develops a relationship, which helps the trainer and the candidate to get to know each other and to begin to build trust and cooperation.

The different ways we gather information for initial assessment are:

  • By completing an inter checklist “Candidate Pre-Assessment / Enrolment Form # 007”.
  • Interview and discussions.
  • Observations etc.

The results of the initial assessment are discussed with the candidate and documented on the checklist.

Policies are reviewed annually if you have any queries about the contents of this policy, please contact the General Manager directly on +971 50 452 9286 or email aamir@asbconsult.com.

ASB Training Center is committed to anticipating the individual needs of the candidate, providing reasonable adjustments and promoting non-discriminatory practice across all functions of the organization. This includes ensuring the availability of a range of services and support aids to meet the needs of current and potential candidates, who have a learning difficulty and/or a disability that may affect their ability to access provision.

ASB Training Center is committed to developing inclusive learning approaches and providing additional learning support to secure learning success for all.

ASB Training Center aims to provide an inclusive learning environment that recognises learning needs/ disability and its impact on the way people learn. Inclusive learning is based on providing the best match or fits between a candidate’s needs and the learning opportunities provided.

Candidate Entitlement

All candidates are entitled to study and progress in an environment where they:

  • Are fully respected
  • Feel welcomed
  • Are treated fairly
  • Have equality of opportunity for learning and training
  • Are in a safe, non-threatening environment

Staff Responsibilities

  • Monitor the flexibility of programmes to ensure that disabled persons are not excluded unnecessarily.
  • Review teaching styles and practices to ensure that provision is accessible and that reasonable adjustments are built in to anticipate likely support needs.
  • Ensure that recruitment, assessment and examination arrangements are flexible to the needs of all candidates and anticipate the need for likely adjustments.
  • Encourage candidates to disclose a disability where it would enable additional adjustments, exam/assessment arrangements or support aids to be put in place, whilst maintaining confidentiality to the level requested by the candidates, wherever possible.
  • Ensure that English and Maths support needs are identified and that arrangements are made for candidates to attend teaching sessions in the centre.
  • Monitor the accessibility, and take anticipatory action, relating to services, including Advice, Support and Careers resource centre and facilities.

Management Responsibilities

  • Sufficient resources are available to fund the anticipated reasonable adjustments to meet the needs of candidates who have a disability and to respond to individual cases.
  • All staff are fully conversant with this policy and the demands it places upon them.
  • Effective systems and procedures are in place for the promotion, referral, identification and provision of additional learning support, including learning agreements, review of need and effectiveness and efficiency of the service.

Policies are reviewed annually if you have any queries about the contents of this policy, please contact the General Manager directly on +971 50 452 9286 or email aamir@asbconsult.com.

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